Contact & Support

Get Help from Our Experts: 24/7

Don’t hesitate to contact us for any community related concerns. Our experts are
ready to provide you with the guidance and support you need, ensuring quick and
efficient solutions, at any time of day.

Frequently Asked Questions

For immediate answers to common questions, our FAQs section provides
information on everything from emergency response times to general
community tips.

Must I be a member of RNW to benefit from its services?

While some basic services are available to all residents of Roodepoort, membership with RNW provides exclusive benefits that significantly enhance your community experience. As a member, you gain access to our 24/7 control operations room, dedicated patrollers, special operations, emergency response teams, and much more. Membership also includes regular community updates, notifications, and exclusive access to community events. By joining RNW, you not only invest in your own safety but also contribute to the overall security and resilience of our neighbourhood.

What areas does RNW cover for emergency responses?

RNW provides 24/7 support and emergency services in Roodekrans, Wilropark, Breaunanda, Helderkruin View, Poortview, and Amarosa areas.

How can I contact RNW in an emergency?

In case of an emergency, you can contact our 24/7 operations room directly by phone at
081 043 9488 for immediate assistance.

What type of emergencies does RNW respond to?

RNW responds to a variety of emergencies including security incidents, medical emergencies, fire outbreaks, and motor vehicle accidents.

How long does it usually take for RNW to respond
to an emergency?

Our goal is to respond as quickly as possible, with response times typically ranging from 5 to 10 minutes within our service areas.

Can I request a patrol in my area?

Yes, members can request additional patrols. Please contact us through our phone number or email to discuss ongoing security concerns.

What should I do if I see suspicious activity in my neighbourhood?

If you notice suspicious activity, immediately contact RNW via our emergency phone number. Provide as much detail as possible to help us respond effectively.

How can I become a member of RNW, and what are the benefits?

You can become a member by filling out the membership form online or at our office. Benefits include access to our emergency services, member-exclusive safety workshops, and community safety updates.

Is there a fee to join RNW?

Yes, there is a small monthly membership fee that helps fund our
24/7 operations. Details on fees and payment options are available
on our membership page.

How do I update my contact information with RNW?

You can update your contact details by logging into your member account on our website or by contacting our office directly via phone or email.

What happens if I call RNW after office hours?

Our 24/7 support team is available at all times, including after office hours. You will be assisted by our operations room team who are on duty round the clock.